HELP • Pre-Orders • Shipping • Order Status • Guarantee • FAQ • Rose Care
Winter pre-orders have started to ship.
Please see the latest shipping and weather updates on the shipping page.
What are pre-orders?
Pre-orders are orders placed during the winter off-season after the most recent shipping season has ended. Pre-orders are delivered to you in the upcoming spring season.
When did 2022 orders end?
We stopped accepting 2022 season orders on Monay, October 31st, 2022. Orders placed by October 31st were shipped out by November 4, 2022.
When do pre-orders ship?
Pre-orders placed during the winter off-season will be shipped in the spring of 2023, estimated to be April, 2023. Exact shipping times will be determined by weather.
How will I know when my pre-order will ship?
We will contact you via email as your pre-order shipping time nears. You will also receive an email when your order ships which will include tracking information.
Why are there pre-orders?
Pre-orders allow you to get your orders in early and have them shipped as soon as possible in the spring. They also helps us gauge plant demand and allocate inventory as best we can. Some plants can sell out quickly so pre-orders give you the best chance at getting the plants you want. Pre-orders are also a great holiday gift idea so order a plant or two for your plant enthusiast friends and family!
How can I place a pre-order?
You place a pre-order just like you place an order during the growing season.
- Visit a plant product page
- Select plant size
- Enter your zip code to see if the plant is available to ship to your location
- Select the quantity you want and add it to shopping cart
- Verify items in your cart and then checkout
Who can I contact about the status of my pre-order?
Just click the little help bubble in the lower right-hand corner of this page. You can chat with available customer service or submit a help ticket and we will reply with the status of your order.
Can I cancel my pre-order?
Yes, pre-orders can be canceled and refunded before they ship.
When do I pay for pre-orders?
Pre-orders are paid in full when the order is placed.